Order Processing

Where do orders ship from?

Your item will be shipped from the nearest warehouse to you.

I am missing products from my order or product(s) in my order are damaged. What steps should I take? 

If any products are missing from your order or you received a product that is damaged, please reach out to support and retain all the original packaging. We request that you take photos/video of the interior and exterior of parcel for further investigation on our end. In some cases a claim with the carrier may be filed if packages were tampered with. 

Can I place my order over the phone?

We do not accept phone orders.

I placed an order and it was cancelled the same day. What happened?

There are a variety of reasons why your order may have been cancelled by our Order Review Analysts, such as billing/shipping addresses not matching, a partial match on the credit card information provided at checkout, an International debit/credit card used as payment, are just a few of the common reasons.

To learn more, please contact our Resolution Team at: support@wancle.net