Shipping and Tracking

Can I expedite my order?

We currently offer orders for standard shipping speeds only.
We will offer faster shipping speeds at a later date.

 

How much is shipping?

For Domestic U.S. shipments, we charge a flat rate fee of $10.
For International shipments, the cost will vary based on shipping destination.

 

How can I track my order status?

Domestic U.S. orders ship within 3-5 business days and International orders ship in 5-7 business days. If you checked out as a guest, you may contact us at support@wancle.net for your current status.

 

Tracking shows my label has been created, but no movement. Why is this?

Your shipping status may take 1-2 business day before any location updates appear. If your tracking does not update after 2 business days, please email our Resolution Team at support@wancle.net and we will research the matter further.

 

My package shows as “Delivered” but I never received it. What should I do?

Based on your location and pre-set preferences with the delivery courier, your order may be delivered to your building doorman, concierge, mailroom, or even at times, a neighbor of whom may accept the package in your absence. Please be sure to check with these individuals first. If you still do not have your package 24 hours after the delivery has occurred, please contact our Resolution Team at support@wancle.net and we will investigate the issue further.